All end-user support is conducted by the Authorized CreditLine Dealers!

If you are an Authorized CreditLine DEALER submitting a specific issue, please go over the following CHECKLIST to help us expedite the resolution:

1. Have you searched the Knowledge Base?
2. Have you upgraded the software?
3. Have you contacted the Processor PC Support?
4. Have you followed the CreditLine User and Troubleshooting Guides?

5. If the problem persists, please email the TWO data files (CCV_INFO.DAT and CCV_LOG.TXT from the 911/DATA folder) for the merchant account that is having trouble to .  A journal may also be required for transaction specific problems. Please, DO NOT submit the entire 911 folder! For problems across multiple merchant accounts, please use Tools->Collect Support Files feature of the CreditLine Manager.