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Payment Processing Software Knowledge Base .: Operational Issues .: General Troubleshooting .: Cannot Batch or Process Transactions

Cannot Batch or Process Transactions

This article is a part of the  Payment Processing Software / Credit Card Software Knowledge Base. 


Q.  Payment Processing Software failes to batch or process transactions. What do I do now?

A.  Please go over the following checklist to expedite the resolution:

  1. Can you browse the internet from the server where payment processing software is installed? If you cannot, then CreditLine cannot reach the processor, either.
  2. If the software has worked before fine and no changes were made to the system, the most likely cause is the processor being temporarily offline.  Call the Processor PC Support to discuss the issue. If some changes were made to the system, try turning off all software and hardware firewalls and security products to test the connectivity.
  3. If you are getting any specific errors, please search this Knowledge Base and take a look at the Online CreditLine Manual.
  4. Follow the CreditLine Troubleshooting Guides

If none of the above steps leads you to a solution, please contact your dealer for additional troubleshooting: http://www.911software.com/Dealers.htm

Not finding all the answers? Try searching the Online User Guide and Manual!

- 911 Software Team - http://www.911software.com
Article 021
Created 2-4-2009
Modified 2-4-2009
Author admin
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